Suggestions
We welcome any feedback regarding ControlCert’s conduct or performance. Continuous improvement is a key part of our work, and our goal is to be “best in class” in all the services we provide.
Complaints
As part of our ongoing commitment to improvement, we take great interest in identifying opportunities to enhance our operations and performance.
Customer complaints or disputes are taken very seriously and serve as valuable input to ControlCert’s continuous improvement process. If ControlCert has failed in its actions and caused harm or inconvenience to a client, appropriate compensation will be provided.
The client will receive confirmation of receipt within two (2) working days after a complaint has been submitted, and corrective action will be taken as soon as possible. Within two (2) weeks, ControlCert will provide information on how the complaint has been handled.
In cases where a complaint results in the need for public disclosure, ControlCert will first seek advice from its External Representative before doing so.
